Support CenterHelp topics and request guidance

Support topics that help us solve the right thing faster.

Use this page to figure out what details to send, what kind of request you have, and where Point Software Solutions can help after launch.

Starting a support request

A clear request helps us skip the guessing and move straight into the fix or recommendation.

Send the page, feature, form, or system affected.
Describe what you expected, what happened, and when it started.
Attach screenshots, links, error messages, or example submissions when possible.
Tell us how urgent it is and who should be copied on updates.

Email support

Good support is not only fixing broken things. It is also keeping the site current, credible, and useful.

Request text updates, service changes, new photos, FAQ additions, or page revisions.
Ask for new landing pages for campaigns, seasonal offers, hiring, or service-area growth.
Send final copy when you have it, or ask us to help shape the message.

Request an update

Contact forms, quote forms, template submissions, and job applications need to land in the right inbox with the right details.

Report missed submissions, duplicate emails, spam, attachment issues, or wrong recipients.
Include the form name, approximate submission time, sender email, and any confirmation message shown.
For Netlify deployments, make sure SMTP environment variables are configured in the Netlify dashboard.

How to contact help

Launch issues are usually about connections: domain records, hosting settings, redirects, security certificates, or email services.

Send domain registrar access notes, Netlify or hosting access, and any DNS screenshots if available.
Ask for help with redirects, SSL/HTTPS, sitemap checks, robots.txt, analytics, or launch verification.
Keep domain and email changes planned carefully so the public site and inboxes stay stable.

View launch process

Security support includes keeping access clean, spotting suspicious messages, and helping teams use safer habits.

Never send passwords through plain email or chat. Use a secure password manager whenever possible.
Report suspicious emails before clicking links or opening attachments.
Ask us for practical guidance on password strength, scam signs, access cleanup, and team training.

Learn scam signs

When the business changes, the software should be able to grow without turning into a pile of side fixes.

Bring the current process, what feels slow, who uses it, and what the improved version should do.
Examples include dashboards, portals, lead routing, inventory tools, reporting, automation, and AI-assisted workflows.
We can help turn an early request into a feature brief, priority list, and launch plan.

Use feature brief

Training is useful when a team needs fewer repeat questions and more confidence using a new website, tool, phone system, or support process.

Use the training center for short educational reads on phishing, passwords, help desk contact, onboarding, and VoIP basics.
Ask us to create custom training notes for your own internal system or workflow.
Pair training with support documentation so new employees can ramp up faster.

Open training center

Send the plain-English version. Point can help sort the issue, ask the right follow-up questions, and recommend the next step.