About the project
This portal was designed for a business that sells work with conditions attached: project details, service options, customer notes, approvals, and sometimes a payment before fulfillment starts. A normal online store can feel too rigid for that kind of sale.
The customer side guides people through the right questions before checkout or quote review. The internal side gives staff a centralized admin area for submissions, orders, status changes, customer history, and fulfillment notes.
The product is especially useful for service businesses that sell configurable offerings, custom packages, quote-based products, digital goods, or business services where the intake form is just as important as the transaction.
Challenges
- Combining custom inquiry forms with a checkout-style purchasing path without confusing the customer.
- Supporting both simple purchases and service requests that need review before fulfillment.
- Keeping customer records, order data, and form details connected for internal staff.
- Making the admin side useful for daily work instead of just a storage area for submissions.
Solutions
- Designed intake flows that guide customers through project details, package selection, add-ons, and next steps.
- Planned order status tracking for new, pending review, paid, in progress, fulfilled, and follow-up stages.
- Created a customer record structure that connects submissions, purchases, notes, and communication history.
- Built admin dashboard concepts for reviewing activity, managing catalog items, and handling support requests.
Project features
Custom forms Dynamic intake forms for project details, customer needs, files, notes, and business rules.
E-commerce flow Product/service catalog, add-ons, checkout planning, order confirmation, and payment-ready structure.
Customer portal Order history, request status, saved information, messages, and next steps.
Admin dashboard Submissions, order queues, customer profiles, internal notes, and fulfillment status.
Notifications Customer confirmations, internal alerts, order updates, and follow-up reminders.
Reporting Revenue snapshots, order status, request types, conversion paths, and workload summaries.
Technologies used
Next.js Product/service routes, guided intake screens, customer portal pages, and dashboard-ready admin views.
Stripe Checkout, deposits, invoices, product/service payments, and payment-status handoff into the admin workflow.
PostgreSQL / Prisma Customers, submissions, products, orders, statuses, notes, and fulfillment activity.
UploadThing + Resend Secure file attachments, confirmation emails, staff alerts, and quote/request notifications.